Customer Support Center
At Phoneville, we strive to make your shopping experience as convenient as possible. We accept a variety of payment methods to suit your needs, including:
1. Credit and Debit Cards:
We accept all major credit and debit cards, such as Mastercard, Visa, JCB and AMEX).
Upon placing your order, we promptly request authorization for payment from your bank. To lower the chance of your authorization being rejected by your card issuer, please read the following information:
Ensure that your personal information is accurate and consistent with the information associated with your bank account.
To prevent potential payment issues, ensure that the expiration date of your payment card exceeds the anticipated release date of your pre-ordered items before placing the order.
Ensure that the billing address on your card is up to date and accurate.
To enhance security, consider enrolling in a card authentication program like Verified by Visa or Mastercard SecureCode. By doing so, you'll add an extra layer of protection to your online transactions.
When making a significant purchase, it's advisable to notify your bank in advance. This proactive measure can help ensure a smooth transaction and prevent any potential issues or delays related to high-value orders.
2. Mobile Payment or E-Wallet Options:
Easily pay for your orders using mobile wallets such as GCash, Maya, GrabPay, or ShopeePay. Simply initiate the payment process as you would with other online transactions.
To ensure a successful transaction, please verify that the total amount of your order falls within the transaction limit set by you or your mobile wallet provider.
To ensure a successful order completion, verify that you possess sufficient credits in your account.
3. Online Payments: When shopping through our website, you can use Dragonpay for a secure and straightforward transaction.
4. Pay On Delivery:
We offer a convenient Pay on Delivery (POD) option for selected products. With POD, you can order and receive your items without making an upfront payment.
Due to safety and security concerns, the maximum amount for cash-on-delivery (POD) transactions is currently set at ₱100,000 to ensure protection against potential risks.
Pay on delivery (POD) is not an available payment method for orders that include Samsung Care +, or store pick-up as the chosen shipping option.
Attention: Misusing this payment method may result in being blacklisted, which will prevent you from engaging in future transactions.
Please note that proper identification may be required for certain transactions. Our goal is to provide flexibility and ease of payment to enhance your shopping experience with us. If you have any questions about our payment methods, feel free to contact our customer support team.
Yes, Phoneville offers flexible installment plans to help make purchasing your next mobile phones and accessories more manageable. For the majority of our products, we offer flexible payment options through various credit cards, including BDO, Metrobank, and BPI. Customers can conveniently spread their payments over 3, 6, 9, or even up to 12 months, allowing for manageable installments and budgeting.
The number of months available for payment options varies based on the product's cost.
There are no additional service fees or interest charges incorporated into the total amount. Instead, it is simply calculated as the price of the product multiplied by the number of installments.
Please be informed that the 0% interest installment plan is merely a promotional offer and may undergo alterations in the future.
If your payment has failed at Phoneville, don’t worry—we’re here to help! Here are the steps you can follow to resolve the issue:
1. Double-check Payment Information: Ensure that your credit card number, expiration date, CVV code, and billing address are entered correctly. An error in any of these fields can cause a transaction to fail.
2. Verify Funds and Limits: Confirm that your bank account or credit card has sufficient funds to cover the payment. Additionally, check if you have breached any transaction limits imposed by your bank.
3. Contact Your Bank: Sometimes, banks flag certain transactions as suspicious, especially if it’s an unusually large amount or an international purchase. Contact your bank to ensure they authorize the transaction.
4. Try a Different Payment Method:If the problem persists, consider using an alternative payment method. Phoneville accepts various payment options, including credit/debit cards and digital wallets.
5. Clear Browser Cache: Occasionally, a payment failure might be due to a browser issue. Try clearing your browser’s cache or use a different browser altogether.
6. Reach Out to Us: If none of the above steps solve the problem, please contact our customer service team at [Phone Number] or email us at customersupport@phoneville.com.ph. Our support team is available 9AM to 6PM Mondays to Saturdays and will be glad to assist you in resolving any payment issues promptly.
We apologize for any inconvenience and appreciate your patience as we work to rectify this matter. Thank you for choosing Phoneville!
If your credit card was charged twice for a purchase at Phoneville, here’s what you should do:
1. Contact Our Customer Support: Reach out to us immediately via our customer service hotline at [Phoneville Customer Support Number] or email us at customersupport@phoneville.com.ph. Provide your transaction details, including the date of purchase, the amount charged, and any receipt or order number.
2. Prepare Your Information:Have your credit card statement ready to clearly show the duplicate charges. This will help us quickly verify the error and expedite the resolution process.
3. Investigation:Once you contact us, our team will investigate the issue promptly. We aim to resolve all payment discrepancies as quickly as possible. Typically, we aim to reply within 24 hours to acknowledge your query and within 3-5 business days to resolve the issue.
4. Resolution: If we confirm the duplicate charge, we will process a refund for the duplicate amount directly back to your credit card. You’ll receive a confirmation email once the refund has been processed, but please note that it might take a few days for the refund to reflect on your credit card statement, depending on your card issuer's policies.
At Phoneville, we value our customers and strive to ensure smooth and transparent transactions. We apologize for any inconvenience this may have caused and thank you for your patience as we rectify the matter.
Certainly, at Phoneville, we understand the importance of streamlined billing processes for businesses. You can request that your invoice be sent directly to your company. When placing an order, simply provide the necessary billing details.
To have the Sales Invoice addressed to your company, kindly provide the following details in the "Special Instructions" section before completing the checkout process:
Company Name:
Company Address:
TIN Number:
If you have an existing account with us, you can update your billing preferences in the account settings or contact our customer support team for assistance. This way, we ensure that your company receives the invoice promptly and accurately, facilitating smooth financial operations for your business.