Question 1

Who operates the BSD Online Store?

Accepted Answer

The BSD Online Store is operated by BSD International, an authorized electronics retailer in the Philippines. All products sold are authentic, brand-authorized, and subject to applicable manufacturer warranties

Question 2

Are online prices final?

Accepted Answer

Yes. Prices displayed at checkout are final and inclusive of applicable taxes unless otherwise stated. Promotions, bundles, and prices may change without prior notice.
Are promotions the same as in-store?
No. Online-exclusive offers may not be available in physical BSD stores, and in-store promotions may not apply online.

Question 3

Where are your physical stores located?

Accepted Answer

Samsung Experience Stores

NCR (National Capital Region)
 SM Mall of Asia
 SM San Lazaro
 SM Mega Mall
 SM Sucat
 SM Bicutan
 SM Grand Central
 SM Makati
 SM Caloocan
 SM East Ortigas
 SM Aura
 SM North
 SM Manila
 SM Sta. Mesa
 SM Fairview
 SM BF
 SM Trinoma
 SM Southmall
 UP Town
 One Ayala
 The Podium
 Riverbanks
 Robinson Malate
 Sta. Lucia
 SM Marikina
 SM Masinag
 Vista Mall

Region I – Ilocos Region
 SM Laoag
 SM Dagupan
 SM Urdaneta
 SM La Union

Region III – Central Luzon
 SM Clark Pampanga
 SM Marilao
 SM Baliwag
 SM Bataan
 SM Olongapo
 SM San Jose Del Monte
 SM Telabastagan
 Marquee Mall

Region IV-A – CALABARZON
 SM Molino
 SM Bacoor
 SM Dasmariñas
 SM Trece
 SM Tanza
 SM San Pedro
 SM Sta. Rosa
 SM Calamba
 SM San Pablo
 SM Lipa
 SM Sto. Tomas
 SM Lemery
 SM Batangas

CAR – Cordillera Administrative Region
 SM Baguio

Region V – Bicol Region
 SM Legaspi
 SM Naga
 SM Sorsogon

Region VI – Western Visayas
 SM Iloilo

Region VII – Central Visayas
 SM Cebu City
 SM Seaside Cebu
 JMALL

Region XI – Davao Region
 SM Davao

Question 4

How can I contact BSD Customer Support?

Accepted Answer

Customers may contact BSD through the official support channels listed on the website. Please provide your order number for faster assistance.

Question 5

Who can I contact if the product received is faulty?

Accepted Answer

If you receive a faulty product from BSD, please contact our customer support team immediately to resolve the issue. You can reach our support team by calling 09178700236 Mondays to Fridays, from 9am to 6pm, by emailing connect@bsd.international, or by visiting our store directly. Our team is dedicated to ensuring you receive a fully functional product and will guide you through the process of returning or exchanging the faulty item. Rest assured, we strive to provide exceptional service and will address your concerns promptly and efficiently.

Question 6

I have an inquiry about my bulk orders, who do I reach out to?

Accepted Answer

If you have questions or need assistance with your bulk orders at BSD, please reach out to our dedicated Sales Team at connect@bsd.international. You can contact them directly via email or by calling our Customer Support hotline at 09178700236. Our team is available Monday through Friday from 9 AM to 6 PM to help address any concerns, provide order updates, and assist with any special requests or requirements you may have. We are committed to ensuring your experience with BSD is smooth and satisfactory.

Customer Support Center

Frequently asked questions